Return & Exchange Policy

At PhotoboothMY our goal is simple: We want you to feel as confident in your rental as we do in our products. You may refund with solid reasons within 30 days.

The deposit serves as a processing fee and covers the cost associated with reserving your selected date and time slot. This commitment impacts our ability to accept other engagements during the reserved period. Please note that the entirety of the deposit will not be refunded for cancellations made within 30 days of the scheduled date. Additionally, deposits for short-notice events, defined as those booked less than two weeks in advance, are non-refundable.

Refunding your PhotoboothMY rental money is a breeze – Please contact our Customer Service team at +60162020252 or at

Please note: If your Rental was placed by a third party or event organizer, it cannot be exchanged back to us.


In order for a return to be accepted, it must meet the following conditions:

  • The event must not started yet or ended.
  • All items received within the Photobooth Package should be returned before proceeding Refund.
  • The refund must be requested in written email

Please note that we will ignore applications that do not fulfill all conditions.


We’ll do everything we can to take care of your refund quickly. Your refund will be credited to your initial form of payment in 14 business days, in the amount of the purchase price. If the product(s) has been discounted either by promotion or promo codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund. Processing time varies seasonally.

PhotoboothMY reserves the right to deny a refund or exchange if the request does not meet the Return Policy requirements above. 

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